1 reviews | Active since Aug 2009
Discovery Bank a bunch of ******
They incorrectly transferred my inactive Discovery Card account to Discovery Bank as an active account. I have never taken up a Discovery Card (merely received a quote).
9 April Discovery Bank deducts an unauthorised debit order from my account. 9 April I call and confirm my banking details for them to refund me 21 April I follow up via email 21 April I contact call center for resolution 22 April Discovery Bank calls to determine whether resolved 22 April I get an email for feedback regarding resolution 23 April they again request me to confirm my account details - apparently they do not require my bank details to deduct an unathorised debit order, only when I ask them to correct their error and refund me Will I ever get my money back which they deducted *******ly?
The whole point is that I never joined Discovery Bank. I'd appreciate if you could stop treating me like a client who has chosen to cancel a service. I never joined your bank, you took my money and had my vitality banking details changed without my authorisation. There is a distinct difference.
You have eventually refunded me R590.10
You owed me R500 debit order taken without authorisation plus R227.96 being my vitality benefit paid to this account without my authorisation to change the bank details. I was expecting a payment of R727.96.
YOU STILL OWE ME R137.86.
Regards
The whole point is that I never joined Discovery Bank. I'd appreciate if you could stop treating me like a client who has chosen to cancel a service. I never joined your bank, you took my money and had my vitality banking details changed without my authorisation. There is a distinct difference.
You have eventually refunded me R590.10
You owed me R500 debit order taken without authorisation plus R227.96 being my vitality benefit paid to this account without my authorisation to change the bank details. I was expecting a payment of R727.96.
YOU STILL OWE ME R137.86.
Regards