ZV
Zunade V
1 reviews | Active since Mar 2017
17 Jul 2020, 13:25
Discovery Bank a big NO NO. You are better of banking at one of the established banks
In November 2019 I was approached by Discovery Bank to migrate my Discovery credit card from the FNB platform to Discovery Bank. I was promised all sorts of things. I was asked to download the banking app and register. Seven months later after more than 5 calls to the call centre, I am still unable to register. A month ago I sent an email to the MD Adrian Gore and got a response to say this will be rectified. This is still in limbo and leaves me utterly astounded. Their technical team are running around in circles and to think they have competent staff to run a bank. Nevertheless I have decided to divest my car and home insurance, medical aid and investments.
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Zunade V's updateReviewer Update
22 Jul 2020, 09:28Hello Girshwin
It took seven months to complete the migration. After making several calls to your call centre, I was promised by the call centre agents that someone would call me back within 48 hours. No one called. I posted this review on 17 July 2020 after sending an email to Adrian Gore on 26 June 2020. By 17 July this was still not resolved. I had sent an email requesting cancellation of my products starting with short term insurance on 17 July. It was only after I sent an email requesting cancellation of policies that this was rectified. It tells me a lot about your company. You did not take any of my pleas and complaints seriously until I actually requested cancellation of one of my products. Sounds like I was messed around until I actually asked for policies to be cancelled. Seven months to complete a migration. I can't think of any other bank that would take so long. Do you actually find that acceptable ? Do find it acceptable that your call centre staff promise to call you back on the progress of the problem and don't bother to call you back. Any way the jury is still out. The motor insurance has been cancelled. I will make a decision on the medical aid, credit card, RA, investment policy and life policy pending on any future interactions with Discovery. I have a credit score of 920 out of 999 at Transunion and Momentum have been trying to poach me for the last two years. Most of the other insurance companies would welcome me with open arms.
It took seven months to complete the migration. After making several calls to your call centre, I was promised by the call centre agents that someone would call me back within 48 hours. No one called. I posted this review on 17 July 2020 after sending an email to Adrian Gore on 26 June 2020. By 17 July this was still not resolved. I had sent an email requesting cancellation of my products starting with short term insurance on 17 July. It was only after I sent an email requesting cancellation of policies that this was rectified. It tells me a lot about your company. You did not take any of my pleas and complaints seriously until I actually requested cancellation of one of my products. Sounds like I was messed around until I actually asked for policies to be cancelled. Seven months to complete a migration. I can't think of any other bank that would take so long. Do you actually find that acceptable ? Do find it acceptable that your call centre staff promise to call you back on the progress of the problem and don't bother to call you back. Any way the jury is still out. The motor insurance has been cancelled. I will make a decision on the medical aid, credit card, RA, investment policy and life policy pending on any future interactions with Discovery. I have a credit score of 920 out of 999 at Transunion and Momentum have been trying to poach me for the last two years. Most of the other insurance companies would welcome me with open arms.
ZV
Zunade V's update22 Jul 2020, 09:28
Reviewer Update
Hello Girshwin
It took seven months to complete the migration. After making several calls to your call centre, I was promised by the call centre agents that someone would call me back within 48 hours. No one called. I posted this review on 17 July 2020 after sending an email to Adrian Gore on 26 June 2020. By 17 July this was still not resolved. I had sent an email requesting cancellation of my products starting with short term insurance on 17 July. It was only after I sent an email requesting cancellation of policies that this was rectified. It tells me a lot about your company. You did not take any of my pleas and complaints seriously until I actually requested cancellation of one of my products. Sounds like I was messed around until I actually asked for policies to be cancelled. Seven months to complete a migration. I can't think of any other bank that would take so long. Do you actually find that acceptable ? Do find it acceptable that your call centre staff promise to call you back on the progress of the problem and don't bother to call you back. Any way the jury is still out. The motor insurance has been cancelled. I will make a decision on the medical aid, credit card, RA, investment policy and life policy pending on any future interactions with Discovery. I have a credit score of 920 out of 999 at Transunion and Momentum have been trying to poach me for the last two years. Most of the other insurance companies would welcome me with open arms.
It took seven months to complete the migration. After making several calls to your call centre, I was promised by the call centre agents that someone would call me back within 48 hours. No one called. I posted this review on 17 July 2020 after sending an email to Adrian Gore on 26 June 2020. By 17 July this was still not resolved. I had sent an email requesting cancellation of my products starting with short term insurance on 17 July. It was only after I sent an email requesting cancellation of policies that this was rectified. It tells me a lot about your company. You did not take any of my pleas and complaints seriously until I actually requested cancellation of one of my products. Sounds like I was messed around until I actually asked for policies to be cancelled. Seven months to complete a migration. I can't think of any other bank that would take so long. Do you actually find that acceptable ? Do find it acceptable that your call centre staff promise to call you back on the progress of the problem and don't bother to call you back. Any way the jury is still out. The motor insurance has been cancelled. I will make a decision on the medical aid, credit card, RA, investment policy and life policy pending on any future interactions with Discovery. I have a credit score of 920 out of 999 at Transunion and Momentum have been trying to poach me for the last two years. Most of the other insurance companies would welcome me with open arms.