GP
Gerrit P
1 reviews | Active since Apr 2025
16 Jul 2025, 15:58
Discovery bank
Worst service ever experienced, wait 4 months for a dispute outcome. Then just to find out that they closed the dispute without any communication at all. Really pathetic from a financial institution
Helpful (0)
Replies (12)0
Replies (12)
Discovery Bank's replyOfficial
16 Jul 2025, 16:19Hi Gerrit
Thank you for your feedback, we apologize for the experience you have had with us.
I am looking into this for you, and will get back to you as soon as possible.
Kind regards,
Mpho.
Thank you for your feedback, we apologize for the experience you have had with us.
I am looking into this for you, and will get back to you as soon as possible.
Kind regards,
Mpho.
Discovery Bank's reply16 Jul 2025, 16:19
Official
Hi Gerrit
Thank you for your feedback, we apologize for the experience you have had with us.
I am looking into this for you, and will get back to you as soon as possible.
Kind regards,
Mpho.
Thank you for your feedback, we apologize for the experience you have had with us.
I am looking into this for you, and will get back to you as soon as possible.
Kind regards,
Mpho.
Discovery Bank's replyOfficial
17 Jul 2025, 10:28Hey Gerrit
I have reviewed your profile.
Our Payments team has advised that they sent communication to you, have you been able to check your emails for this?
Kind regards,
Mpho.
I have reviewed your profile.
Our Payments team has advised that they sent communication to you, have you been able to check your emails for this?
Kind regards,
Mpho.
Discovery Bank's reply17 Jul 2025, 10:28
Official
Hey Gerrit
I have reviewed your profile.
Our Payments team has advised that they sent communication to you, have you been able to check your emails for this?
Kind regards,
Mpho.
I have reviewed your profile.
Our Payments team has advised that they sent communication to you, have you been able to check your emails for this?
Kind regards,
Mpho.
GP
Gerrit P's updateReviewer Update
17 Jul 2025, 12:15Hello Mpho I have not received any emails, this is the basis of my complaint. No email just ending case
GP
Gerrit P's update17 Jul 2025, 12:15
Reviewer Update
Hello Mpho I have not received any emails, this is the basis of my complaint. No email just ending case
Discovery Bank's replyOfficial
17 Jul 2025, 13:13Hey Gerrit
Thanks so much for confirming.
Two emails were sent, one on 13/05/2025, and the other on 16/07/2025.
These were sent to the primary email address that we would have on your profile at that particular time, I see the email address for the first mail is different to your current and second email. I have sent you a private message of both emails.
To confirm your email address please go to "More" and check under your info and settings.
Kind regards,
Mpho.
Thanks so much for confirming.
Two emails were sent, one on 13/05/2025, and the other on 16/07/2025.
These were sent to the primary email address that we would have on your profile at that particular time, I see the email address for the first mail is different to your current and second email. I have sent you a private message of both emails.
To confirm your email address please go to "More" and check under your info and settings.
Kind regards,
Mpho.
Discovery Bank's reply17 Jul 2025, 13:13
Official
Hey Gerrit
Thanks so much for confirming.
Two emails were sent, one on 13/05/2025, and the other on 16/07/2025.
These were sent to the primary email address that we would have on your profile at that particular time, I see the email address for the first mail is different to your current and second email. I have sent you a private message of both emails.
To confirm your email address please go to "More" and check under your info and settings.
Kind regards,
Mpho.
Thanks so much for confirming.
Two emails were sent, one on 13/05/2025, and the other on 16/07/2025.
These were sent to the primary email address that we would have on your profile at that particular time, I see the email address for the first mail is different to your current and second email. I have sent you a private message of both emails.
To confirm your email address please go to "More" and check under your info and settings.
Kind regards,
Mpho.
GP
Gerrit P's updateReviewer Update
17 Jul 2025, 13:54Hello Mpho I checked both spam and inbox but nothing reflecting for the dates you mentioned
GP
Gerrit P's update17 Jul 2025, 13:54
Reviewer Update
Hello Mpho I checked both spam and inbox but nothing reflecting for the dates you mentioned
Discovery Bank's replyOfficial
17 Jul 2025, 14:17Hey Gerrit
Let me check if the team can re-open the case, or we would need to log a new case.
Kind regards,
Mpho.
Let me check if the team can re-open the case, or we would need to log a new case.
Kind regards,
Mpho.
Discovery Bank's reply17 Jul 2025, 14:17
Official
Hey Gerrit
Let me check if the team can re-open the case, or we would need to log a new case.
Kind regards,
Mpho.
Let me check if the team can re-open the case, or we would need to log a new case.
Kind regards,
Mpho.
Discovery Bank's replyOfficial
17 Jul 2025, 14:27Hi Gerrit
Due to no response to the email the case was closed as on our side the emails show that they have gone through successfully.
Please kindly contact the merchant for a refund.
Kind regards,
Mpho.
Due to no response to the email the case was closed as on our side the emails show that they have gone through successfully.
Please kindly contact the merchant for a refund.
Kind regards,
Mpho.
Discovery Bank's reply17 Jul 2025, 14:27
Official
Hi Gerrit
Due to no response to the email the case was closed as on our side the emails show that they have gone through successfully.
Please kindly contact the merchant for a refund.
Kind regards,
Mpho.
Due to no response to the email the case was closed as on our side the emails show that they have gone through successfully.
Please kindly contact the merchant for a refund.
Kind regards,
Mpho.
GP
Gerrit P's updateReviewer Update
17 Jul 2025, 16:53Mpho this is the problem!!! I waited 3 months for a response, I never got one. Now you asking me to wait another 3 months. For a banking institution to ask me to wait again is very bad, irrespective of any email sent. I have been a client for a very long time a call could’ve sufficed. If you need to log it again you can do so however my fear is that the same thing will happen. Absolutely no accountability
GP
Gerrit P's update17 Jul 2025, 16:53
Reviewer Update
Mpho this is the problem!!! I waited 3 months for a response, I never got one. Now you asking me to wait another 3 months. For a banking institution to ask me to wait again is very bad, irrespective of any email sent. I have been a client for a very long time a call could’ve sufficed. If you need to log it again you can do so however my fear is that the same thing will happen. Absolutely no accountability
Discovery Bank's replyOfficial
18 Jul 2025, 09:22Hi Gerrit
Did you receive the email that was sent on 16 July 2025 advising that the case will be closed due to no response of the email before?
Kind regards,
Mpho.
Did you receive the email that was sent on 16 July 2025 advising that the case will be closed due to no response of the email before?
Kind regards,
Mpho.
Discovery Bank's reply18 Jul 2025, 09:22
Official
Hi Gerrit
Did you receive the email that was sent on 16 July 2025 advising that the case will be closed due to no response of the email before?
Kind regards,
Mpho.
Did you receive the email that was sent on 16 July 2025 advising that the case will be closed due to no response of the email before?
Kind regards,
Mpho.
GP
Gerrit P's updateReviewer Update
18 Jul 2025, 09:50Yes that’s the only email I received
GP
Gerrit P's update18 Jul 2025, 09:50
Reviewer Update
Yes that’s the only email I received
Discovery Bank's replyOfficial
18 Jul 2025, 10:06Hi Gerrit
Please respond on that email, advise the team that you never received the email that was requesting further details, and ask which details the team requires to continue with the dispute.
Kind regards,
Mpho.
Please respond on that email, advise the team that you never received the email that was requesting further details, and ask which details the team requires to continue with the dispute.
Kind regards,
Mpho.
Discovery Bank's reply18 Jul 2025, 10:06
Official
Hi Gerrit
Please respond on that email, advise the team that you never received the email that was requesting further details, and ask which details the team requires to continue with the dispute.
Kind regards,
Mpho.
Please respond on that email, advise the team that you never received the email that was requesting further details, and ask which details the team requires to continue with the dispute.
Kind regards,
Mpho.
Discovery Bank's replyOfficial
21 Jul 2025, 10:12Hi Gerrit
Were you able to respond to the email as advised?
Kind regards,
Mpho.
Were you able to respond to the email as advised?
Kind regards,
Mpho.
Discovery Bank's reply21 Jul 2025, 10:12
Official
Hi Gerrit
Were you able to respond to the email as advised?
Kind regards,
Mpho.
Were you able to respond to the email as advised?
Kind regards,
Mpho.