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JK
JJ K

1 reviews | Active since Aug 2016

13 Jul 2023, 19:51

Discovery Bank

Good afternoon, I phoned on 12-July-2023 to request a settlement letter for my Credit Card. I received a reference number (#***1) and confirmation that the letter will be sent to my e-mail ***. I did not receive anything and phone again this morning and received another reference number (#***0) and confirmation that it will be sent. It is now 19:50 and I still have not received any one of the 2 requests. It was even confirmed that my account will be closed automatically within 72 hours - but no letter was received as yet?

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Replies (3)
JK
JJ K's update14 Jul 2023, 10:35
Reviewer Update
I finally received my settlement letter today on ***
Discovery Bank
Discovery Bank's reply17 Jul 2023, 06:03
Official
Hi JJ

I sincerely apologise for the experience that you have had with us.

I am glad that you have received the settlement letter.

Regards
Beatrice.
Discovery Bank
Discovery Bank's reply17 Jul 2023, 06:56
Official
Hi Ronnie

So sorry to hear that your experience so far on the application journey has not been a pleasant one.

I will look into the status of the application and assist you further.

Regards,
Yuvna