TM
Thandeka M

1 reviews | Active since Mar 2020

26 Oct 2024, 09:35

Discovery bank

I recently opened a bank account with Discovery Bank, and my experience has been nothing short of a nightmare. Within a week, I started receiving calls from people claiming to work for the bank, pushing investment opportunities that turned out to be ****s. After I deposited my money into a Discovery account, I was given a link to supposedly track my investment growth, only to realize it was all a con. When I reported the ***** to the bank, they advised me to file a police report, which I did. They assured me they would trace my funds and get back to me in 72 hours. Instead, it took three weeks for them to inform me that they couldn't recover my money because it had been transferred to ABSA Bank. When I inquired about holding ABSA accountable, the investigator, Nelisiwe, was incredibly rude and dismissive. She told me it was "none of my business" and insisted I take it up with the police, despite me providing them with a case number. I lost R270,000, and their lack of accountability is infuriating. They even suggested I subpoena them and ABSA bank for information but wouldn’t give me any details. Every time I called, I was put on hold, transferred to the wrong department, or spoke to different agents who provided conflicting information. None of them wanted to give me their names, making it impossible to escalate my concerns. Now, my account is locked, and I can't access my funds or pay my bills. This has been a frustrating and distressing experience, and I regret ever banking with them. Avoid at all costs! The last agent told me they are running a business

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Replies (1)
Discovery Bank
Discovery Bank's reply26 Oct 2024, 15:01
Official
Hi Thandeka,

Thank you for reaching out to us.

I apologize for the frustrating experience you have encountered regarding this case and for the level of service you have received. This is not the level of service we want our clients to experience. 

I will look into this with the relevant team and provide you with feedback as soon as possible.

Regards,
Jabulile