Discovery bank

I have made 4 purchases from Sportsmans warehouse in Jan, Feb & March and after about 20 calls and stacks of emails. Discovery bank rewards have not been able to explain why this hasn't been paid out and I am a diamond member.

I was also told that Discovery banks internal rewards team will handle it and sort it out. Nothing happened there either.

Each time send an email, its 2-5 working days to respond so this problem just gets extended on and on.

Here are some of their responses to the numerous emails: 1. We apologise for the inconvenience caused. Please provide us with a screenshot that reflects the percentage you were supposed to receive. 2. Please provide us with a statement that reflects the purchases. We do not have access to your bank statements as Vitality. 3. Our system team have confirmed that as per the back-end tables these were not paid for using the Bank Credit card. 4. Your Transaction for the 14 January 2020 is currently with our Development team, they are trying to determine the root cause of the problem so that this does not occur on your profile again.

None of these were correct.

If they can't calculate something simple like this, I have no faith in Discovery ability handle my insurance or medical aid.