DISCOVERY BANK

We had a horrible experience on the 9th of December 2021, where a company has taken out monies from my husband Discovery Credit Card account in dollars. This company had made several attempts for funds, my husband received declined transaction sms, however Discovery Bank had paid these amounts although my husband did not have the credit available. Discovery Bank had paid monies out of the credit card account without my husband authorising these transactions, the amazing thing was he only had a credit limit of R20 000, however the account is now sitting at over R45 000. How can any bank pay out funds you DO NOT HAVE AVAILABLE. Discovery Bank's ***** department has not updated us not a single time to date, they make promises but do not keep to it. When it was reported the manager promised my husband he will call us will feedback the next morning, we constantly followed up every day but fail to get any answers. The the managers are never available to assist and provide information, the ***** department consultants are clueless and cannot even advise what is going on. They cannot answer our question as to why they have paid out these monies when we did not even have the credit limit. We cannot get a hold of anyone that can help us. There is no direct number to complain to Discovery Bank. Our biggest regret is opening an account with Discovery Bank - we did not expect to find ourselves in a situation like this and furthermore the bank is not efficiently assisting by providing feedback. We called yesterday again the 13th of December 2021 for feedback spoke to a Sibelo who promised the manager will call us the moment she put the phone down from the call she was on - the managers name we were given was Bongi, she never returned our call and Sibelo did not want us to hold on for her because he knew she was never going to call back. Very sad to note that Discovery Bank treats their customers in this manner, I was forced to share our experience on Hello Peter today as we do not know what more can be done. It is now 6 days - no feedback but we got the instalment to pay for these amounts that Discovery Bank had paid out.