AG
Aileen G
1 reviews | Active since Mar 2022
07 Nov 2025, 19:59
Discovery bank
All of a sudden I cannot log into my OWN ACCOUNT. WHAT NONSENSE IS THIS. I WILL TAKE MY SAVINGS SOMEWHERE ELSE!!!!! I am over all the freaking facial recognition that does not work new passwords which you don't get OTPs for. Get your house in order i have lost my trust in you!!!!!
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Replies (1)
Discovery Bank's replyOfficial
07 Nov 2025, 20:07Hi Aileen,
I’m really sorry to hear about the frustration you’re experiencing — I completely understand how upsetting this must be, especially when you're trying to access your own account.
To help resolve this as quickly as possible, could you please share the exact error message you're seeing on the banking app? This will help us investigate and guide you with the right steps.
Kind regards,
Marusha
I’m really sorry to hear about the frustration you’re experiencing — I completely understand how upsetting this must be, especially when you're trying to access your own account.
To help resolve this as quickly as possible, could you please share the exact error message you're seeing on the banking app? This will help us investigate and guide you with the right steps.
Kind regards,
Marusha
Discovery Bank's reply07 Nov 2025, 20:07
Official
Hi Aileen,
I’m really sorry to hear about the frustration you’re experiencing — I completely understand how upsetting this must be, especially when you're trying to access your own account.
To help resolve this as quickly as possible, could you please share the exact error message you're seeing on the banking app? This will help us investigate and guide you with the right steps.
Kind regards,
Marusha
I’m really sorry to hear about the frustration you’re experiencing — I completely understand how upsetting this must be, especially when you're trying to access your own account.
To help resolve this as quickly as possible, could you please share the exact error message you're seeing on the banking app? This will help us investigate and guide you with the right steps.
Kind regards,
Marusha