1 reviews | Active since Sept 2021
Discovery Bank
I keep getting phone calls from Discovery Bank Credit Card Division. I don't know where they got my contact details from. I phoned in on the Discovery Bank Complaints telephone number *** and I spoke to a agent by the name of Andy. I explained my complaint to him and I asked him for a reference no for my complaint but he informed me that he can only give me a reference no if I have a profile with Discovery Bank which I don't have. I also asked Andy how Discovery Bank will be able to trace my recorded phone call and again he informed me that Discovery Bank can only trace recordings if one has a profile with Discovery Bank which I find very strange. I WANT TO KNOW WHO GAVE MY CONTACT DETAILS TO Discovery Bank.
I sincerely apologize for the experience had with us.
Kindly please confirm if you have once shown interest in opening a Discovery Bank account in recent months or last year?
Kind Regards,
Onthatile
I sincerely apologize for the experience had with us.
Kindly please confirm if you have once shown interest in opening a Discovery Bank account in recent months or last year?
Kind Regards,
Onthatile
Our sales team confirmed that they obtained your contact details through your affiliation as a Discovery Group client. They were reaching out to see if you might be interested in any of our banking products.
I’ve confirmed that there is no existing credit application in your name, and I have also advised the team that you do not wish to receive any further calls regarding credit accounts.
Please accept my sincere apologies for any frustration this may have caused.
Kind Regards,
Onthatile
Our sales team confirmed that they obtained your contact details through your affiliation as a Discovery Group client. They were reaching out to see if you might be interested in any of our banking products.
I’ve confirmed that there is no existing credit application in your name, and I have also advised the team that you do not wish to receive any further calls regarding credit accounts.
Please accept my sincere apologies for any frustration this may have caused.
Kind Regards,
Onthatile