Discovery bank

I am extremely disappointed with the service received from Discovery Bank. I joined the bank expecting a higher level of service, but my experience has been subpar.

On 28/01/2026, I called the bank to request assistance with sending documents from work that required their signature and stamp. I was initially informed that this was possible and provided with an email address to send the documents to. Despite following the instructions, I did not receive the documents back as expected.

Upon follow-up calls, I was informed that an error had been made and that I needed to resend the documents with corrections. This process has been repeated multiple times, with promises of resolution that have not been fulfilled. As a result, the documents, which were supposed to be submitted yesterday, are still outstanding.

I have been given the following reference numbers: ***4, ***5. I hope that this matter can be addressed urgently, as I am not satisfied with the current level of service and response.