Discovery Bank 5mins and a selfie!! I wish!!!

For the last 2 months I have been trying to open an account that allegedly only takes 5 minutes. The process involves taking a selfie that is linked to your ID / Home Affairs record for validation. I have spoken to lots of people at DB, who all send a generic reply telling me to make sure the camera lens is clear and the background is of a uniform colour etc etc etc. Yet even though I can get the selfie, the process stops there because it doesn't pass muster with Home Affairs (possibly a 20yr plus picture). When I ask what the contingency plan is for people like me (unless I am the only one!!!) DB have no answers. People promise to get back to you but you can wait weeks with nothing to show for it!!