Discovery Bank

This is the most frustrating entity that I have ever dealt with (worse than Telkom)

I have had a credit card with Discovery for years with no problem. As soon as my card was migrated to Discovery Bank, I have had nothing but trouble. I have never been able to activate the card, but have been charged the monthly fee continuously. I went into the app and cancelled the card (I thought). After the next monthly charges, I tried again - no success. I have tried calling the number and have been cut off by the operator (telephone problems, I am told when I have got through). I have literally spent hours on hold for an operator (no exaggeration)

I finally got through to an operator this morning (after about an hour on the phone). She was very professional and hopefully it is now sorted.

Possibly in situations that are normal (ex COVID) things may be different. However dealing with any entity that has no physical existence is near impossible when you have problems. If you are lucky enough to get through, the agents are very professional.

Anyhow, I’ve learnt my lesson. I have been fortunate that it only cost me a few hundred Rand. To give them the benefit of the doubt, They did offer to go into it and reimburse me. However this has been such an unpleasant experience, that I just want it to go away.

Because of my great service from Discovery Medical Aid, I was going to move my bank to Discovery Bank. Luckily, I didn’t.