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Carina C
1 reviews | Active since Jul 2023
19 Jan 2025, 08:25
Discovery Bank *****
There was ***** on my account on 8 January 2025. I phoned 3 or 4 times last week to get an update on the ***** case. I was told the investigator will phone me back. No one has phoned me back
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Replies (4)
Discovery Bank's replyOfficial
22 Jan 2025, 14:57Hi Carina
We appreciate your feedback.
Please be advised that your ***** case is still open, meaning investigations are still taking place. Please note that due to the sensitivity of ***** cases, there are no turn around times. The assigned investigator will reach out to you once the case has been resolved.
Kind regards,
Mpho.
We appreciate your feedback.
Please be advised that your ***** case is still open, meaning investigations are still taking place. Please note that due to the sensitivity of ***** cases, there are no turn around times. The assigned investigator will reach out to you once the case has been resolved.
Kind regards,
Mpho.
Discovery Bank's reply22 Jan 2025, 14:57
Official
Hi Carina
We appreciate your feedback.
Please be advised that your ***** case is still open, meaning investigations are still taking place. Please note that due to the sensitivity of ***** cases, there are no turn around times. The assigned investigator will reach out to you once the case has been resolved.
Kind regards,
Mpho.
We appreciate your feedback.
Please be advised that your ***** case is still open, meaning investigations are still taking place. Please note that due to the sensitivity of ***** cases, there are no turn around times. The assigned investigator will reach out to you once the case has been resolved.
Kind regards,
Mpho.
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Carina C's updateReviewer Update
22 Jan 2025, 18:44Hi Mpho. Yesterday I was told (by someone in the ***** department) that the ***** is my fault. Im waiting for your official response in writing
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Carina C's update22 Jan 2025, 18:44
Reviewer Update
Hi Mpho. Yesterday I was told (by someone in the ***** department) that the ***** is my fault. Im waiting for your official response in writing
Discovery Bank's replyOfficial
27 Jan 2025, 14:12Hi Carina
Thank you so much for your response.
A rejection letter for the case was sent to you, currently the case is pending and is still an open case again due to your dispute. This means that the case is currently pending, and further investigations are taking place.
Please stay on the lookout for feedback from your investigator.
Kind egards,
Mpho.
Thank you so much for your response.
A rejection letter for the case was sent to you, currently the case is pending and is still an open case again due to your dispute. This means that the case is currently pending, and further investigations are taking place.
Please stay on the lookout for feedback from your investigator.
Kind egards,
Mpho.
Discovery Bank's reply27 Jan 2025, 14:12
Official
Hi Carina
Thank you so much for your response.
A rejection letter for the case was sent to you, currently the case is pending and is still an open case again due to your dispute. This means that the case is currently pending, and further investigations are taking place.
Please stay on the lookout for feedback from your investigator.
Kind egards,
Mpho.
Thank you so much for your response.
A rejection letter for the case was sent to you, currently the case is pending and is still an open case again due to your dispute. This means that the case is currently pending, and further investigations are taking place.
Please stay on the lookout for feedback from your investigator.
Kind egards,
Mpho.
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Carina C's updateReviewer Update
02 Feb 2025, 12:39Dear Mpho. On Friday, 31 Jan 2025, I received a call from your ***** department. I was told a couple of times that a call will be logged with your technical team to get the approval logs from the night of 8 Jan when the ***** took place. Im disputing the approvals Discovery said I did. After our telephone discussion on 31 Jan I received a mail and the inapp bank message stating my ***** case has been concluded. How do you tell me you will get the technical logs and then send me a message that the case has been concluded? Please note Ive recorded the whole telephonic conversation that transpired on Friday the 31st. Im more than happy to share this recording with you. I want in writing an explanation from Discovery as to why the ***** was my fault AND i want to see those technical logs as per the recorded conversation from the 31st. Asap please
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Carina C's update02 Feb 2025, 12:39
Reviewer Update
Dear Mpho. On Friday, 31 Jan 2025, I received a call from your ***** department. I was told a couple of times that a call will be logged with your technical team to get the approval logs from the night of 8 Jan when the ***** took place. Im disputing the approvals Discovery said I did. After our telephone discussion on 31 Jan I received a mail and the inapp bank message stating my ***** case has been concluded. How do you tell me you will get the technical logs and then send me a message that the case has been concluded? Please note Ive recorded the whole telephonic conversation that transpired on Friday the 31st. Im more than happy to share this recording with you. I want in writing an explanation from Discovery as to why the ***** was my fault AND i want to see those technical logs as per the recorded conversation from the 31st. Asap please