HJ
Hitesh J
1 reviews | Active since Nov 2020
17 Feb 2021, 15:14
Discovery Bank
Good day,
Please could you assist - I haven’t received my discovery credit card to date. They have set up a direct debit from my account and have been charging me ever since August 2019 without my approval. I have never given them my banking details. I have called them numerous times and this matter has still not been resolved. Each time I call, I would get a reference number but no feedback thereafter. Reference number received:- *** I am extremely unhappy with the service and require urgent feedback.
Thank you! Hitesh Jeewa
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Replies (2)
Discovery Bank's replyOfficial
17 Feb 2021, 15:51Hi Hitesh
As discussed, kindly follow the link to find out more about our products: https://www.discovery.co.za/bank/product-comparison. I will also investigate what happened on your account and get back to you as soon as possible.
Regards
AJ
As discussed, kindly follow the link to find out more about our products: https://www.discovery.co.za/bank/product-comparison. I will also investigate what happened on your account and get back to you as soon as possible.
Regards
AJ
Discovery Bank's reply17 Feb 2021, 15:51
Official
Hi Hitesh
As discussed, kindly follow the link to find out more about our products: https://www.discovery.co.za/bank/product-comparison. I will also investigate what happened on your account and get back to you as soon as possible.
Regards
AJ
As discussed, kindly follow the link to find out more about our products: https://www.discovery.co.za/bank/product-comparison. I will also investigate what happened on your account and get back to you as soon as possible.
Regards
AJ
HJ
Hitesh J's updateReviewer Update
15 Jul 2021, 21:00Good day, Please note there has been no follow up from Discovery Bank to date (5 months later). I have contacted Discovery Bank numerous times and they advised they would get back to me but no one has come back to me. Once again, I would like to mention that Discovery Bank has set up a direct debit from my personal account for a card that I have never received. I have never given them my banking details or authorisation to deduct money from my account. This is absolutely shocking and totally unacceptable service. Please could someone get back to me urgently. I await your response!! Thanks, HJ
HJ
Hitesh J's update15 Jul 2021, 21:00
Reviewer Update
Good day, Please note there has been no follow up from Discovery Bank to date (5 months later). I have contacted Discovery Bank numerous times and they advised they would get back to me but no one has come back to me. Once again, I would like to mention that Discovery Bank has set up a direct debit from my personal account for a card that I have never received. I have never given them my banking details or authorisation to deduct money from my account. This is absolutely shocking and totally unacceptable service. Please could someone get back to me urgently. I await your response!! Thanks, HJ