Discovery Bank

Item: Discovery Bank
Rating: 1
Author: Charlotte M

I have no tried to delete my phone number that is linked to a discovery bank account and add it to my husbands account as a primary number to be able to get the one time pin since the 24th of Feb. My husbands account keeps saying my phone number is still linked to my old account. I have phoned 4 times, got 4 references, for people telling me they will follow up and return my call. I do not understand how this can not be a simple thing to sort out. Come on Discovery Bank your service delivery stinks.

Helpful (0)

Replies (3)

Discovery Bank's replyOfficial

10 Mar 2023, 07:19

Hi Charlotte

Thanks for reaching out.

I believe you spoke to a manager yesterday and they were able to provide you with steps to remove your number so your husband can use the number.

Kindly advise if you're sorted now or if you're still struggling with the issue

Regards
Andile.

Discovery Bank's reply10 Mar 2023, 07:19

Official

Charlotte M's updateReviewer Update

10 Mar 2023, 08:46

Yes thank you very much the manager was very helpful and we sorted it all out. She should let her consultants know how to sort this matter out as it was very simple once she did it with me.

Charlotte M's update10 Mar 2023, 08:46

Reviewer Update

Yes thank you very much the manager was very helpful and we sorted it all out. She should let her consultants know how to sort this matter out as it was very simple once she did it with me.

Discovery Bank's replyOfficial

13 Mar 2023, 09:29

I'm glad you're sorted, Charlotte

Have a lovely week ahead.

Regards
Andile

Discovery Bank's reply13 Mar 2023, 09:29

Official

I'm glad you're sorted, Charlotte

Have a lovely week ahead.

Regards
Andile