Discovery Bank

I app**** for a Secondary Card for my Wife in October last year. Since then we have been calling at least once a week to follow up on progress. We keep getting the feedback that the application is stuck in Pending. In addition we keep being asked for FICA information which we have now resubmitted three times. We haves spoken to numerous Private Bankers” who are terribly polite, but ineffective. We have tried to escalate our issue to Management, who we are told are unavailable and their emails cannot be divulged. We have escalated the issue to their complaints department which has proven to be ineffectual as well, besides their arrogance, they seem to have a view that the client is wrong for not following their procedures, which procedures are unclear at best. Facebook complaints have elicited a quick response but the actions again are ineffectual. Great pity that a Good Brand is being ruined by such poor administration and ineffectiveness. We still have no idea as to what if any progress there is and if we can ever expect a resolution.