Discovery Bank *****
My Phone was ****** on the 6th January the ******* managed to get into my bank account how thats possible i don’t t know i reported it to the ***** department with all the necessary information they required from police station and proof of sim swap, i've been calling them every week to be told someone would call me back still today i have received zero communication just a sms to say the case has been completed, im tired of calliing and receiving empty promises i've written 3 emails to the complaints department with no response!! over R11000 was taken from my account and discovery bank has done nothing.
Helpful (0)
Replies (12)0
Replies (12)
Discovery Bank's replyOfficial
06 Mar 2026, 11:00Hi Michaele S,
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
Discovery Bank's reply06 Mar 2026, 11:00
Official
Hi Michaele S,
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
's updateReviewer Update
12 Mar 2026, 08:36Good day Tyrone
I'm not happy with your response as i have received notification that the case has been completed on the 5th of February when i call in they say they still reviewing my Sim Swap POP.
I want a proper and full update!
this is very unprofessionally and makes the company look like they dont know what they doing.
I need answer's!!
I'm not happy with your response as i have received notification that the case has been completed on the 5th of February when i call in they say they still reviewing my Sim Swap POP.
I want a proper and full update!
this is very unprofessionally and makes the company look like they dont know what they doing.
I need answer's!!
's update12 Mar 2026, 08:36
Reviewer Update
Good day Tyrone
I'm not happy with your response as i have received notification that the case has been completed on the 5th of February when i call in they say they still reviewing my Sim Swap POP.
I want a proper and full update!
this is very unprofessionally and makes the company look like they dont know what they doing.
I need answer's!!
I'm not happy with your response as i have received notification that the case has been completed on the 5th of February when i call in they say they still reviewing my Sim Swap POP.
I want a proper and full update!
this is very unprofessionally and makes the company look like they dont know what they doing.
I need answer's!!
's updateReviewer Update
16 Mar 2026, 10:01Still no response how long does it take to follow up on a case thats been on going since January?
This money was taking out my Credit Card who's liable for the last 3 months of interest ?
My next steps are close all banking with Discovery and move all my polices over if this is the type of Service a long standing cleint is treated with all most all policies discovery has to offer...
This money was taking out my Credit Card who's liable for the last 3 months of interest ?
My next steps are close all banking with Discovery and move all my polices over if this is the type of Service a long standing cleint is treated with all most all policies discovery has to offer...
's update16 Mar 2026, 10:01
Reviewer Update
Still no response how long does it take to follow up on a case thats been on going since January?
This money was taking out my Credit Card who's liable for the last 3 months of interest ?
My next steps are close all banking with Discovery and move all my polices over if this is the type of Service a long standing cleint is treated with all most all policies discovery has to offer...
This money was taking out my Credit Card who's liable for the last 3 months of interest ?
My next steps are close all banking with Discovery and move all my polices over if this is the type of Service a long standing cleint is treated with all most all policies discovery has to offer...
's updateReviewer Update
17 Mar 2026, 09:44Good day Tyrone
Thank you, they did get in touch, i will keep you posted on the progress.
Thank you, they did get in touch, i will keep you posted on the progress.
's update17 Mar 2026, 09:44
Reviewer Update
Good day Tyrone
Thank you, they did get in touch, i will keep you posted on the progress.
Thank you, they did get in touch, i will keep you posted on the progress.
's updateReviewer Update
24 Mar 2026, 11:52feedback from the 17th of March i sent in yet again all the documents Discovery requested this must be the 5th time i've sent the same documents ??????
Today is the 24th of March a week has passed and no feedback received i was told i would be called in the next few days with updates.
whats the point of apologies if you continue to treat loyal customers this way...
Once this has been resolved i've made the decision to close all my accounts with discovery and move over all my policies over to a company who respect me and my business.
Today is the 24th of March a week has passed and no feedback received i was told i would be called in the next few days with updates.
whats the point of apologies if you continue to treat loyal customers this way...
Once this has been resolved i've made the decision to close all my accounts with discovery and move over all my policies over to a company who respect me and my business.
's update24 Mar 2026, 11:52
Reviewer Update
feedback from the 17th of March i sent in yet again all the documents Discovery requested this must be the 5th time i've sent the same documents ??????
Today is the 24th of March a week has passed and no feedback received i was told i would be called in the next few days with updates.
whats the point of apologies if you continue to treat loyal customers this way...
Once this has been resolved i've made the decision to close all my accounts with discovery and move over all my policies over to a company who respect me and my business.
Today is the 24th of March a week has passed and no feedback received i was told i would be called in the next few days with updates.
whats the point of apologies if you continue to treat loyal customers this way...
Once this has been resolved i've made the decision to close all my accounts with discovery and move over all my policies over to a company who respect me and my business.
Discovery Bank's replyOfficial
27 Mar 2026, 09:00Hi Michaele S,
We have sent an escalation and follow up on the case, once we have received feedback we will share this with you.
Our apologies for the frustration and experience regarding this matter.
Kind regards,
Tyrone
We have sent an escalation and follow up on the case, once we have received feedback we will share this with you.
Our apologies for the frustration and experience regarding this matter.
Kind regards,
Tyrone
Discovery Bank's reply27 Mar 2026, 09:00
Official
Hi Michaele S,
We have sent an escalation and follow up on the case, once we have received feedback we will share this with you.
Our apologies for the frustration and experience regarding this matter.
Kind regards,
Tyrone
We have sent an escalation and follow up on the case, once we have received feedback we will share this with you.
Our apologies for the frustration and experience regarding this matter.
Kind regards,
Tyrone
's updateReviewer Update
31 Mar 2026, 08:59Tyrone iv'e been hearing the same story for 3 months??
Don't apologise for something that you continue to make empty promises, you have no idea how frustrated i am this is by far the worst service iv ever received from any company.
As soon as we resolve this issue, i will be moving all my stuff from discovery sadly after many years together i'm clearly just a number.
i will also be taking this one step further to the ombudsman...
Don't apologise for something that you continue to make empty promises, you have no idea how frustrated i am this is by far the worst service iv ever received from any company.
As soon as we resolve this issue, i will be moving all my stuff from discovery sadly after many years together i'm clearly just a number.
i will also be taking this one step further to the ombudsman...
's update31 Mar 2026, 08:59
Reviewer Update
Tyrone iv'e been hearing the same story for 3 months??
Don't apologise for something that you continue to make empty promises, you have no idea how frustrated i am this is by far the worst service iv ever received from any company.
As soon as we resolve this issue, i will be moving all my stuff from discovery sadly after many years together i'm clearly just a number.
i will also be taking this one step further to the ombudsman...
Don't apologise for something that you continue to make empty promises, you have no idea how frustrated i am this is by far the worst service iv ever received from any company.
As soon as we resolve this issue, i will be moving all my stuff from discovery sadly after many years together i'm clearly just a number.
i will also be taking this one step further to the ombudsman...
's updateReviewer Update
07 Apr 2026, 09:43Another week has passed with zero communication!!!
's update07 Apr 2026, 09:43
Reviewer Update
Another week has passed with zero communication!!!
Discovery Bank's replyOfficial
08 Apr 2026, 10:45Hi Michaele S,
Our apologies for the frustration and experience regarding this matter.
We are working on this and will work towards sharing feedback.
Kind regards,
Tyrone
Our apologies for the frustration and experience regarding this matter.
We are working on this and will work towards sharing feedback.
Kind regards,
Tyrone
Discovery Bank's reply08 Apr 2026, 10:45
Official
Hi Michaele S,
Our apologies for the frustration and experience regarding this matter.
We are working on this and will work towards sharing feedback.
Kind regards,
Tyrone
Our apologies for the frustration and experience regarding this matter.
We are working on this and will work towards sharing feedback.
Kind regards,
Tyrone
's updateReviewer Update
20 Apr 2026, 11:08And still Zero communication absolute joke!!
's update20 Apr 2026, 11:08
Reviewer Update
And still Zero communication absolute joke!!
's updateReviewer Update
28 Apr 2026, 13:02Most probably AI responses here!!!
it's actually disgusting how badly i been treated.
it's actually disgusting how badly i been treated.
's update28 Apr 2026, 13:02
Reviewer Update
Most probably AI responses here!!!
it's actually disgusting how badly i been treated.
it's actually disgusting how badly i been treated.
's updateReviewer Update
08 Jun 2026, 13:49Still haven't heard a thing from you or your Team.
i will continue to share my bad experience.
what about all the interest thats been accumulated during this time ?
i will continue to share my bad experience.
what about all the interest thats been accumulated during this time ?
's update08 Jun 2026, 13:49
Reviewer Update
Still haven't heard a thing from you or your Team.
i will continue to share my bad experience.
what about all the interest thats been accumulated during this time ?
i will continue to share my bad experience.
what about all the interest thats been accumulated during this time ?