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Daniel M

1 reviews | Active since Jan 2015

18 Feb 2024, 08:39

Discovery Bank

I’ve got a Discovery bank account and I use the app to transact on my account for payments and general banking. I’m abroad at the moment sitting offs**** on a construction vessel with the only way to communicate is via wifi. Today I received a message from the bank asking me to KYC my address. I don’t have all the necessary document with me and I’m not able to go home and log into my bank account at night so that they can verify my address via my phones gps. Meanwhile I’m locked out of my account. As soon as I get access to my account I’m withdrawing all my money and closing that account. Its the worst banking app I’ve ever encountered. Every couple of days you have to take a selfie to verify yourself and its slow as hell.

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Replies (1)
Discovery Bank
Discovery Bank's reply18 Feb 2024, 11:04
Official
Hi Peter,

Thanks for reaching out to us.

I will look into this for you and provide you with feedback as soon as possible.
Kind regardsNkhensani