Discovery Bank

I recently opened a account on Discovery not a few weeks pass by my account is blocked then as I try to submit my proof of res still it's telling me the same story and I sent a email spthey said they will get back to me and they didn't and I took a leap of faith and I called them I even have the call ref number and the lady said they will get back to me after 24-48 hrs and still the same thing but I won't lie the lady on the call was professional and very patient