Discovery Bank

I have been trying for months now to resolve why i am not getting my additional Discovery Bank discount on my Clicks purchases. I went as far as too get all my Healthycare transaction statement with my Clicks Card no. on the statement to prove that i'm registered for Healthcare with that Clicks card. I spoke to Kagiso Molwele, who had no idea how to deal with the query and eventually i called vitality who offered to assist. After a month of following up again and getting no response from either Vitality or Discovery Bank i received the following email below. Its appalling that Discovery staff is blocking each other on emails and don't give a damn about the customer. Even worse is that no management is willing to talk to customers, seems like everybody at Discovery is a CEO.

From: Zaakirah Nazer [mailto:***] Sent: Thursday, 16 January 2020 13:29 To: Subject: RE: ***

Hi Byron

I hope you are well.

I tried to contact you now

Unfortunately I cannot assist as you are a Bank member. I have sent all your transaction’s to Kagiso.

He has since blocked me from emailing him.

I do really apologize for this, I have referred this to management to see what they can do from their side as he needs to sort this out for you.

Thank you,