Discovery Bank

7 January, ***** on my credit card via Betway online gambling. Phone discovery bank within immediately when I saw notifications,, they said they will contact me in 72 hours. No phone call after 3 days, I had to phone Discovery, who then said there will be a turnaround of another 14 days. Day 14 I had to phone the bank again just to hear that they can't do anything about the ***** and that theybwill log a call with visa. So after now 3 weeks visa paid back the money and discovery bank said visa will launch investigation and get back to me after 30 days. No further communication. 21 February card declines due to insufficient funds, check my transaction history on banking app for feb, no ***** transactions. Do the math and realise there seems to be transactions missing from transaction history. Phone Discovery bank, they look at banking app with me and show me theres a special statement to pull that would show these transactions, not the normal statement also not displayed in transaction history, also received no in app notifications about R18500 being withdrawn out from my account again, rhus didn't log a dispute again. Agent assists and says there seems to be ***** again on accvount and tbat he will call ***** line and put me on hold. Eventually someone from ***** line talks to me, as if Inphoned him, I said no your banking guy was talking to you to log this query. Said the money that was repaid to me was reversed again and asked whether and investigator phoned me, ai said no and insisted on speaking to a manager, Laluma said no manager is in and he can't escalate the call to a higher level.

I WILL NOT RECOMMEND DISCOVERY BANK TO ANYONE, IT SEEMS UNSAFE TO BANK WWITH THEM, THE WAY THEY DEAL WITH ***** ON ACVOU T IS HIGHLY QUESTIONABLE, AND THE FACT THAT THERE WERE NOOOO NOTIFICATIONS ABOUT THESE TRANSACTIONS ON 20 FEBRUARY AND IT DOESN'T SHOW IN THE TRANSACTION HISTORY FOR FEBRUARY. I am aware of the fact that banks have insurance against *****, but apparently Discovery bank doesn't help their clients when rheynloose money due to flaws in their banking and banking app. Will change bank to previous bank