AA
Andy A
1 reviews | Active since Dec 2022
19 Jan 2023, 22:29
Discovery bank ****
Four months trying to renew,an an expired Visa card everytime a different excuse, send us documents (5 times) 12 reference numbers and last week told theirwas,a,technical glitch that held it up but if we delete this application we can start again on the app to get you another one didn't work called again today and told a banker will call me within the next hour oh its been 7 hours 🥶 such shocking service and now will take all my custom away really 4 months to send out a replacement card
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Discovery Bank's replyOfficial
20 Jan 2023, 10:14Hi Andy
Thanks for reaching out.
Our technical team has confirmed that the application was deleted and that you can re-apply again.
The Primary accountholder needs to add you as a secondary cardholder. These are the steps they need to follow:
- Log into their Discovery Bank app
- Select "cards"
- Select the icon on their top right corner
- Select "add a physical card"
- Where it says please select an account, they need to select their main account
- Select "This card is for someone else"
As they continue they will fill in your details and you will receive a link in your SMSs.
Click on that link that will take you to the Discovery Bank app where you will fill in all your details and receive your card.
The technical team advised that the Primary accountholder used an incorrect account to create this secondary application, so please make sure they select their main account where it says "please select your account"
Let me know how it goes
Regards
Andile
Thanks for reaching out.
Our technical team has confirmed that the application was deleted and that you can re-apply again.
The Primary accountholder needs to add you as a secondary cardholder. These are the steps they need to follow:
- Log into their Discovery Bank app
- Select "cards"
- Select the icon on their top right corner
- Select "add a physical card"
- Where it says please select an account, they need to select their main account
- Select "This card is for someone else"
As they continue they will fill in your details and you will receive a link in your SMSs.
Click on that link that will take you to the Discovery Bank app where you will fill in all your details and receive your card.
The technical team advised that the Primary accountholder used an incorrect account to create this secondary application, so please make sure they select their main account where it says "please select your account"
Let me know how it goes
Regards
Andile
Discovery Bank's reply20 Jan 2023, 10:14
Official
Hi Andy
Thanks for reaching out.
Our technical team has confirmed that the application was deleted and that you can re-apply again.
The Primary accountholder needs to add you as a secondary cardholder. These are the steps they need to follow:
- Log into their Discovery Bank app
- Select "cards"
- Select the icon on their top right corner
- Select "add a physical card"
- Where it says please select an account, they need to select their main account
- Select "This card is for someone else"
As they continue they will fill in your details and you will receive a link in your SMSs.
Click on that link that will take you to the Discovery Bank app where you will fill in all your details and receive your card.
The technical team advised that the Primary accountholder used an incorrect account to create this secondary application, so please make sure they select their main account where it says "please select your account"
Let me know how it goes
Regards
Andile
Thanks for reaching out.
Our technical team has confirmed that the application was deleted and that you can re-apply again.
The Primary accountholder needs to add you as a secondary cardholder. These are the steps they need to follow:
- Log into their Discovery Bank app
- Select "cards"
- Select the icon on their top right corner
- Select "add a physical card"
- Where it says please select an account, they need to select their main account
- Select "This card is for someone else"
As they continue they will fill in your details and you will receive a link in your SMSs.
Click on that link that will take you to the Discovery Bank app where you will fill in all your details and receive your card.
The technical team advised that the Primary accountholder used an incorrect account to create this secondary application, so please make sure they select their main account where it says "please select your account"
Let me know how it goes
Regards
Andile