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cJ
catharine J

1 reviews | Active since Mar 2012

11 Nov 2020, 09:52

Discovery Bad service.

*** From Sept going back and forth and not being resolved for 2Months!. I phoned Discovery to ensure my PNP card is linked to my Vitality Rewards card as there is no place on the Portal to submit a vitality card nr- only the PNP card. They ensured me it is linked and I will get my rewards cashback with my PNP Online purchase. I never received the cashback for the online purchase. I have fwd the slip and made multiple calls and emails. The just reply with a escalation excuse. Initially they would have drawn the voice recording from the day. I am still awaiting this feedback. Discovery is full of promises. But you need to keep all your slips and keep on checking up on them every month. Whether it is fuel or healthy food. Always a system error not drawing all the slips through on their side.

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Replies (2)
cJ
catharine J's update12 Nov 2020, 15:10
Reviewer Update
Thank you Sibongile. I trust I will get feedback asap.
cJ
catharine J's update12 Jan 2021, 07:36
Reviewer Update
After receiving Feedback from Discovery in November 2020 that the funds due to me will be paid out, I am still waiting. Ever since this query in November, I have not received any other healthy food cashback with multiple emails and phone calls. (last ***/***) MY November HF cashback also still not paid out in Miles. For some reason now - they have diged an old closed bank account from their archives and try to refund me from there. Why?? They always have paid it out in miles. Now for some reason they want to refund in an closed bank account and using this as an excuse. Either somebody is *********** in their work or they are not keeping up with their policies and advertsing.