SG
SITHEMBELE G
1 reviews | Active since May 2019
26 Jul 2024, 16:32
Discovery Are *****ster's ,Never Bank with Discovery Bank
I have been banking with Discovery and faced problems about my card,I called discovery so that my card can be closed and was advertised to apply for another card of which that card was delivered by DSV carriers .
I app**** for a new card about a year ago and I am paid to the same account.today my account was transferred R9500 to the account that I thought was closed as per my instructions about 4 years ago.
I went to discovery offices today in Sandton and was not assisted instead the staff is very rude.I was suppose to use the money for the funeral tomorrow.
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Discovery Bank's replyOfficial
30 Jul 2024, 11:23Hi Sithembele
We appreciate your feedback and apologise for the inconvenience caused.
We have reviewed your profile, and there has been no previous request to close your account in the past. I am aware that our instore consultant and Collections team have advised the reasoning for the funds not being available.
A complaint was logged for you, and our Relationship Manager is investigating your case, and will provide you with feedback soonest.
Kind regards,
Mpho
We appreciate your feedback and apologise for the inconvenience caused.
We have reviewed your profile, and there has been no previous request to close your account in the past. I am aware that our instore consultant and Collections team have advised the reasoning for the funds not being available.
A complaint was logged for you, and our Relationship Manager is investigating your case, and will provide you with feedback soonest.
Kind regards,
Mpho
Discovery Bank's reply30 Jul 2024, 11:23
Official
Hi Sithembele
We appreciate your feedback and apologise for the inconvenience caused.
We have reviewed your profile, and there has been no previous request to close your account in the past. I am aware that our instore consultant and Collections team have advised the reasoning for the funds not being available.
A complaint was logged for you, and our Relationship Manager is investigating your case, and will provide you with feedback soonest.
Kind regards,
Mpho
We appreciate your feedback and apologise for the inconvenience caused.
We have reviewed your profile, and there has been no previous request to close your account in the past. I am aware that our instore consultant and Collections team have advised the reasoning for the funds not being available.
A complaint was logged for you, and our Relationship Manager is investigating your case, and will provide you with feedback soonest.
Kind regards,
Mpho