Discovery App wont log me in, but waiting for my docs??

Item: Discovery Bank
Rating: 1
Author: Shaun S

I have been trying to open a Platinum Suite account since 2 June with no luck! Discovery Bank is apparently waiting for my documents, even reminding me via sms BUT THE DISCOVERY BANK APP wont log me in where I need to upload the documents, and I already have login details as my medical aid, vitality and life cover is with Discovery, I have to call everyday and just keep getting referred to another department with no luck. How is this ANY Service at all???

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Replies (1)

Discovery Bank's replyOfficial

10 Jun 2021, 12:16

Hi Shaun

Thanks for reaching out to us.

Please could you email a screenshot of the error you are experiencing when trying to log into your Discovery Bank App, to the email address clientdocuments @ discovery.bank. Along with this please could you state the type of device you are using to access this is app.

I will have this reverted to our technical team and resolved so that you may complete your application as soon as possible.

If you have any trouble doing this, please feel free contact us on the toll-free number (0800) 07 9697.

Regards
Girshwin

Discovery Bank's reply10 Jun 2021, 12:16

Official