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Imraan S

1 reviews | Active since Jul 2011

31 Oct 2021, 17:23

Discovery- another poor service delivery, for simple requests

Have been trying to delete an old number from the system for the past 2 weeks. Getting pushed from pillar to post, but nothing is happening.

It is so unfortunate that only after bad publicity does a company make customer service a focus.

0
Replies (8)
Discovery Bank
Discovery Bank's reply02 Nov 2021, 14:02
Official
Hi Imraan

I'm sorry to hear that. Can I please have more information regarding your case. I just need to understand if it's your OTP number that needs to be updated or is it regarding something else?

Regards
AJ
IS
Imraan S's update02 Nov 2021, 15:19
Reviewer Update
Please delete number ending 559, so I can get on
IS
Imraan S's update04 Nov 2021, 10:53
Reviewer Update
another day has gone by, and I am still waiting. What do I need to do for you to assist me.
Discovery Bank
Discovery Bank's reply04 Nov 2021, 10:55
Official
Hi Imraan

I've already sent your details to the relevant team to try assist. They should contact you within one to two working days.

Regards
AJ
IS
Imraan S's update04 Nov 2021, 11:45
Reviewer Update
ITs already been 2 days, since my response to your query, how many 2 days should I wait?
Discovery Bank
Discovery Bank's reply05 Nov 2021, 14:33
Official
Hi Imraan

Our team have advised that the number you requested to remove is not reflecting on our system. What is the error message you're getting when trying to apply on the Discovery Bank app?

Regards
AJ
IS
Imraan S's update05 Nov 2021, 16:58
Reviewer Update
It is sending the otp to number ending 559, however my current number ending 305 is not marked to receive otp. I am unable to access the discovery app and link my device.
Discovery Bank
Discovery Bank's reply10 Nov 2021, 13:02
Official
Hi Imraan

I've been advised that your OTP details have been updated.

Regards
AJ