Discovery a disaster

Discovery just officially the worse bank in South Africa. They dont want to open branches but expect to give services but they are not up to standard. We all appreciate the digital age but unfortunately some departments especially government still rely on paperwork. In December of 2023, I had to submit documents to government for payment of monies, they required a bank stamp and signature on an official form. I mailed the form to Discovery and they took ONE month to return they form after complaints. I never received the funds I heavily re**** on in December. Yesterday, 07 May, I forward another document that required a stamp and signature and BEGGED the consultant to please get the document to me as the government department is waiting on it to pay the funds. 24 HOURS later and after having to call again, still NO document. Discovery bank has caused me a loss of income TWICE now and they dont seem to care. Once again, I respect the digital platform but government works old school. It will take me 5 minutes to walk into Absa bank and get the form filled in and stamped. Discovery, you lost a client now. I want to close this account