Discovering that Discovery is lacking

On Saturday 31 May someone managed to make 3 purchases in the US with an events company after they cloned/copied my Virtual Card data that I use by tapping my Apple Watch. 3 transactions totalling almost R13k. I contacted the number for ***** and then and on the subsequent calls to them it seems ***** goes to the back of the queue with my initial call waiting time being about 8 minutes, my follow up took 18 minutes to be answered and as I am typing here I have been waiting for more than 10 minutes already - yes, I'm phoning back because it seems it is an inconvenience for Discovery Bank ***** department/investigators to contact clients in distress. The 72 hours (3 days) turn-around was at 4 days yesterday and I was promised it would be escalated and I would be contacted early today ... it is no almost 17:30 ... no call ... and I'm patiently waiting in the queue ... it's only *****, nothing serious ... So yeah, I'm a little ticked off!!! Firstly because of the terrible customer service, but also that these transactions were even allowed to pass through. This would not have happened on my Standard Bank account, their ***** system would have flagged it immediately and they would have declined it, called me, and if it was me they would then allow the next to go through. Discovery Bank you can go learn from them. A week later, and if you acted immediately you could have gotten the place where the purchase was made to cancel the tickets and refund the money, but no, looks like you like a challenge so you wait for the trail to go cold ... I will not leave this here ... 16 minutes and the "skilled consultants" that would answer "shortly" seems to still be on lunch or dinner or playing CandyCrush ...