Discovering new ways to push clients away

I honestly fail to understand how discovery bank claims to be the bank of the future. Yes, there are a few neat functions that they do have, but they have processes that are so annoyingly slow that they would make a bank from the middle ages seem as the next best thing since white bread.

I honestly dont understand why Discovery is moving backwards. With my recent experience with Discovery insure, Life, medical and now banking I have no faith in the brand as a whole. I am on the fence whether I want to switch my salary account away from discovery only, or if I want to close off my accounts after switching my salary account as I don't really see a use for discovery bank anymore. What I need, I can get from other institutions faster with better communication.

Who knows, maybe I just have unrealistic expectations. But for now the rose tinted glasses have fallen off and I see discovery for what it is, a dead horse. No point in using or keeping a dead horse.

For current users of Discovery bank and for new prospective clients, a word of caution. Through discovery you will discover new and unique ways to get flustered and frustrated. I am mindful that some people are into problems, but for now I have had my fair share and I am calling it a day.