Discovering how poor Discovery Bank's service is

Thinking that I would transfer my bank account to a "tried and trusted" alternative, I opened a Discovery current account and credit card. All went relatively well despite the fact that the bank charges are high compared to other banks. Then I tried to close the account and my nightmare began. Back and forth, long processes while they still kept charging me bank charges DESPITE a credit balance. When 6 weeks later I eventually managed to jump through multiple hoops, I gave up and told them to keep what was left in the account and close it! Needless to say that I will never ever contract with Discovery again.