discoverbank complaint

I would like to let others know about my recent experience with discovery bank . my experience has been both positive and negative .

I have an account with discovery bank and phoned in to close my account as I was charged a credit card fee on a savings account . Furthermore , I was charged the vitality money fee of which I do not use . The bank said that I cannot have these facilities removed from my account so I decided to close my account .

I have tried to get my account closed since 4 nov 2020 and my positive paid to me but to no avail. I have sent the documents to the bank with my account details to be paid into my account . Every time I phone in , I am assured I will be paid but when ? Discoverybank most likely waited to debit my account .

The call centre staff try to be helpful but are held up by the account closure department . Discoverybank needs to stop requesting for their clients " feedback but instead focus on the task at hand .