Discover the WORST banking app ever - Discovery Bank

Our whole family decided to move to Discovery bank since we have Health & Insurance through them and we never had issues...In fact I boast there insurance whenever I get a chance.

I should have known my account was doomed when I waited for my card twice as long as anyone in the house:(

I downloaded the app and registered my card...the app worked a few days, the suddenly when I tried to sign in it send an error that the selfie for my account and what they have on record doesn't match. Then started my nearly two weeks to get the app working, first I was told there was no OTP linked to my phone number - but they verify your identity with a OTP to the registered number and that worked- then I was put through to the ***** dept who couldn't help me because call center didn't escalate the call via email. Another few days pass then I receive a call from someone from Discovery to sort out the OTP problem. Delete the app and re-install I was told and then everything should work wonderfully...yeh right, three more 20+min calls to Discovery and on Saturday I was told they (***** dept) can't even see the system generated code I was send by Discovery when instructing me again to call ***. I was then told IT would need to look into it for me and see why they can't see the code I receive - I'm still waiting for that call.

Today I called again - just to hear nothing can be done by either ***** or the call center and nothing was escalated before, but they will escalate it for me now - which I don't believe at all.

At this stage all I want to do is close this account and warn as many people as possible against Discovery Bank, they do not provide the same quality service or product as Health and Insure.