AM
Adrian M

1 reviews | Active since Feb 2012

11 May 2018, 15:32

Discover Pathetic Service from Discovery Card

I app**** online for a Discovery Credit Card on Monday 02 April 2018 and after completing the process and attaching supporting documents the system advised that the card and offered limit was approved and I would be contacted by Discovery within 3 business days. I was not contacted and so I called them on Friday 6th April at which time I was told that nothing was outstanding, the consultant apologised for the delay and advised me that I'd be contacted early in the next week. I was not contacted so I called again on the 11th April. I spoke to Khanyisa Thwala and she said due to a system error I need to reapply and she emailed an application form to me. I refused to accept this and spoke to Paul minutes later. Paul apologised for the error, again blamed it on the system and said everything is in order and I'll be contacted "soon". I again wasn't contacted and called in on the 23rd April and spoke to Kanyo Jadezweni who claimed that my application was declined based on affordability. This surprised me as I was not advised of this when I had called in before and the system offered the limit, I didn't apply for it. I explained to him that the system offered the limit and I don't need it, I said he can cancel the limit as I only want the card for the Vitality benefits. He then changed his response saying that the card and limit was actually not declined but due to a system error the application reflected this status. He asked me to hold the line while he went to speak to the person processing the application and when he got back to me he advised that everything was in order and promised that the application would be completed and I'd be contacted soon. I called again today, 11 May, due to no response being received and was told that the systems are offline and I should call back in 2 or 3 hours time. I will not recommend dealing with Discovery Card to anyone! Up to now it has been a complete waste of time and all I have to show for it is an inflated phone bill. If you need a credit card PLEASE apply with another Financial Institution and save yourself a lot of time, money and frustration.

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Replies (1)
Discovery Bank
Discovery Bank's reply14 May 2018, 13:06
Official

Hi Adrian

As per our telephonic conversation your application has been processed and an email has been sent to you for your response. I apologise for our service previously and the frustration that was caused.

Please feel free to contact me directly should you require further assistance.

Best Regards

Amanda