Discover Miles discount not working

Discovery offer a discount on miles-based purchases of 5% per service that you subscribe to. Despite having and active discovery insure account, this is not reflected on my app (although my points are reflected on a weekly basis and rewards therefore are issued). My discounts are therefore 5% less than they should be. I reported this to Discovery Bank initially on 8 Feb 2021. It has been 'escalated' on numerous occasions. Apparently Discovery Bank is waiting for feedback from Discovery Insure. I am a Discovery fan and give credit for the many things they are doing well...but to leave you customer with out a resolution for 10 week and no evidence that there is progress, is worth a complant. I'm resorting to Hello Peter because the official channels are not producing results.