Discover Bank ***** failure

**** attempt resulted in my account being blocked. I was promised via sms, the banking app, email and by a Discovery bank employee over the phone to expect a 72 hour turn around time. 3 Weeks later i.e. 120 working hours later, no contact has been made by the bank. Nobody on the ***** line can help. Have been promised a call later, tomorrow or by the end of the week three times. I was told on a recent that the 72 hour turnaround time is an automated messaged that doesn't actually mean anything. I have lost a lot of business as a result. This type of service directly contradicts their misson and values found on the website. Avoid as far as possible.