Disastrous first experience with Discovery Bank!!!!!!

I know Discovery to be one of the best companies, I have been using their insurance for my vehicle and house contents for many years, and I have never experienced any challenge.

Last month I decided to change my bank and use Discovery Bank but I am not sure if I took a correct decision.

On the 26 May 2025 I sent them a form from my employer to confirm the details of my new account as I want my salary to go in my Discovery Acc. I was promised to get it within 24hrs but to date nothing.

Today in the morning I made a follow-up by calling the bank again. The gentleman I spoke to, managed to track down the form on their system and asked me to hold on whilst he tried to check what caused the delay. I kept on holding for almost 10 min and i ended - up hanging the phone. After that, he never bothered to call back or send the form confirming the account,

This is a serious disappointment, I never thought Discovery can be so unprofessional with other services they provide.

I decided to stay with my current bank because I foresee problems with this bank going forward.