DISASTEROUSLY *********** AND NEGLIGENT STAFF. POOR COMMUNICATIONS AND UNFAIRLY BLOCKED MY ACCOUNT.

Joining discovery was a mistake. I joined them almost 1 year ago. Since then, I have had numerous problems. Discovery consistently, and without exception, fails to respond to or resolve in any way, including a previous Hello Peter post from last year. I'm confident to express that the situation has not improved, only worsened, and that I deeply regret joining discovery. Once, they even said to me "give us another chance", but they've gotten worse.

Most recently, they have blocked my account. I believe that this is for no reason other than an *********** behind a computer.

On 3 April 2021, a Discovery representative called me at about 18:00 on a Friday. Already, I do not believe that this is an appropriate time for a bank to make an important call. So when the rep asked if it was a convenient time for me, I said no. She asked if we could communicate by email. After receiving such poor communications from Discovery in the past, I properly asked her if she would actually reply. She said of course she would reply but, of course, she didn't! No surprises there Discovery...

Well, that's not entirely true... She did reply almost an entire month later! I can't believe Discovery can function like this... The email concernes my tax obligations. When I joined Discovery, I put my source of income as "foreign income" since I had been working in China prior to the pandemic. Discovery wanted some FICA information from me. Fair enough... But... They did not state what FICA information they required AND I am presently unemployed. So that exactly what I sent in response to the discovery rep.

As previously stated, it took almost 1 month for the rep to reply. Despicable however, she very clearly stated that I did not need to worry about providing any documents since I declared that I'm presently unemployed. So despite waiting for almost a month, my mind was at ease.

Last week (3 June 2021), Discovery promptly told me that they had blocked my account since I had not provided FICA documents!

My goodness... What shambles of a mess you have made, Discovery. It is clear and obvious that I not in the wrong in any way. It is clear and obvious that Discovery representatives demonstrate gross incompetence and negligence in handling their clients' affairs. You're messing with my money!! MY MONEY!!!

Furthermore, I have been trying to get Discovery to call me back for 1.5 years in regard to a great many things. I don't think your staff know how to dial a phone... Additionally, I called Discovery to get MY MONEY back, yet my issue is unresolved. Innocentia said she would call me back, but she didn't! What the heck am I supposed to do Discovery?? I can't resolve what ever issue you've got with me, if you don't tell me what I need to do or provide. Ridiculous institution...

I would like to know exactly who the representatives are who are responsible for this disaster. AND! I would like to know what actions Discovery will take on these representatives for this disasterous outcome and incomprehensibly poor service. AND! I would like a formal, written, and signed apology from the CEO. AND! Of course, I want my account unblocked so that I can access my money!!!

I'll reiterate, YOU'RE MESSING WITH MY MONEY!!!