TM
Thapelo M
1 reviews | Active since Nov 2020
18 Feb 2026, 13:21
Disappointing Service.
I’m extremely appalled by the service received by Discovery Bank. I opened an account back in 2022/23 and I asked that it was closed in December 2023. The consultant who was assisting me advised that my request would be logged and I would receive confirmation shortly after. Up until this day, this account has regrettably remained active and to my surprise, the account was never closed. The charges that have accumulated over the past three years are ridiculous as I will not pay for charges for an account that I have never used in three years.
Helpful (0)
Replies (5)0
Replies (5)
Discovery Bank's replyOfficial
18 Feb 2026, 13:41Hi there,
Thanks for reaching out to us.
Our records show no interaction related to an account closure request under this ID. The last request we received from you was to reverse a debit order, which was processed in 2023.
If we are to assist you with an account closure, you will be liable for the unpaid fees.
Regards,
Nosisa
Thanks for reaching out to us.
Our records show no interaction related to an account closure request under this ID. The last request we received from you was to reverse a debit order, which was processed in 2023.
If we are to assist you with an account closure, you will be liable for the unpaid fees.
Regards,
Nosisa
Discovery Bank's reply18 Feb 2026, 13:41
Official
Hi there,
Thanks for reaching out to us.
Our records show no interaction related to an account closure request under this ID. The last request we received from you was to reverse a debit order, which was processed in 2023.
If we are to assist you with an account closure, you will be liable for the unpaid fees.
Regards,
Nosisa
Thanks for reaching out to us.
Our records show no interaction related to an account closure request under this ID. The last request we received from you was to reverse a debit order, which was processed in 2023.
If we are to assist you with an account closure, you will be liable for the unpaid fees.
Regards,
Nosisa
TM
Thapelo M's updateReviewer Update
18 Feb 2026, 13:59Hi there,
Please proceed with closing the account.
Please proceed with closing the account.
TM
Thapelo M's update18 Feb 2026, 13:59
Reviewer Update
Hi there,
Please proceed with closing the account.
Please proceed with closing the account.
Discovery Bank's replyOfficial
18 Feb 2026, 14:31Please ensure to use up all your Discovery Miles before we can initiate closure.
Discovery Bank's reply18 Feb 2026, 14:31
Official
Please ensure to use up all your Discovery Miles before we can initiate closure.
Discovery Bank's replyOfficial
23 Feb 2026, 09:15Hi there,
Please ensure to use up all your Discovery Miles so we can initiate closure.
Please ensure to use up all your Discovery Miles so we can initiate closure.
Discovery Bank's reply23 Feb 2026, 09:15
Official
Hi there,
Please ensure to use up all your Discovery Miles so we can initiate closure.
Please ensure to use up all your Discovery Miles so we can initiate closure.
Discovery Bank's replyOfficial
27 Feb 2026, 16:04Hi there,
Kindly monetize your miles so we may proceed with closure. You can do this by:
1. Clicking on the Accounts tab
2. Choose the Discovery Miles account
3. Choose Spend
4. Select Monetize and select an account to transfer to value to
Kindly monetize your miles so we may proceed with closure. You can do this by:
1. Clicking on the Accounts tab
2. Choose the Discovery Miles account
3. Choose Spend
4. Select Monetize and select an account to transfer to value to
Discovery Bank's reply27 Feb 2026, 16:04
Official
Hi there,
Kindly monetize your miles so we may proceed with closure. You can do this by:
1. Clicking on the Accounts tab
2. Choose the Discovery Miles account
3. Choose Spend
4. Select Monetize and select an account to transfer to value to
Kindly monetize your miles so we may proceed with closure. You can do this by:
1. Clicking on the Accounts tab
2. Choose the Discovery Miles account
3. Choose Spend
4. Select Monetize and select an account to transfer to value to