VM
VINODHAN M

1 reviews | Active since Apr 2020

14 Mar 2023, 02:50

Disappointing Discovery Bank

I recently joined Discovery Bank and opted for the bundled pricing account for the credit and cheque account.

Despite my request, I was billed separately at a much higher rate. I subsequently enquired and was advised I will have feedback within 48 hours. A week has since passed with no feedback forthcoming.

To add insult to injury, I was charged interest within the 55 day interest free period for credit card purchases.

My single biggest regret was to leave FNB after more than 25 years of banking. Fortunately, this change can be reversed.

Good bye Discovery Bank

0
Replies (3)
Discovery Bank
Discovery Bank's reply14 Mar 2023, 12:07
Official
Good day Vinodhan 

Thank you for reaching out.

I'm so sorry to hear about your experience and I'd be happy to assist in anyway I can.

I can see according to the notes left that interest was charged due to short payment .

Kind regards
Nicolene

VM
VINODHAN M's update16 Mar 2023, 08:09
Reviewer Update
Dear Nicolene,

Although I appreciate the prompt response, it is factually incorrect.

Please ensure my enquiry is thoroughly investigated and revert with the findings.
Discovery Bank
Discovery Bank's reply20 Mar 2023, 20:40
Official
Good day Vinodhan 

Are you saying full payment was made before your payment due date?

Kind regards
Nicolene