Disappointing Customer Service

I am completely disgusted with the quality of service I received from this company. I lodged a request for a card on the 2nd April and was told it would take 4 to 7 days to reach me and that did not happen. I made a follow up call and the consultant could not figure out what happened to the delivery. I am particularly upset because there is money in that account and i cant access it unless my card has been delivered. Now i have to sit here and worry about my electricity and prepaid water that i cant pay while Discovery drags their feet.