Disappointing and impersonal service!

I app**** for a Credit Card with Discovery Bank on the 11th of March 2025. Consultant phoned me immediately. We went through everything and he asked me what type of ID I am using. I told him Green ID book. He proceeded with application and it was approved. He said I would need to finish application via the app which I had downloaded while we were talking. I sent through the necessary info and documents. The App asks for either ID book,ID card,Drivers,Passport or marriage certificate. I uploaded my Green ID. It has been rejected THREE times! I phoned them on the 12th of March to ask why? Only to be told they don't accept Green ID. The lady basically told me to come back when I have an ID card! Why is the option on the app? Why didn't consultant tell me this?? So I message the Facebook social media person only to be told that they do accept it and it's probably because I look different than I did in 2014! Seriously???? I use my GREEN ID all the time and have NEVER had an issue before. I asked if I can speak to someone in the applications/new business department. Nope! It's all done on the app...... such impersonal service! So this has not been resolved! Maybe it's a good thing?! Dealing with this the last 3 days has shown me the incompetence! You have lost a good potential client.