Disappointed with Discovery Bank’s Home Network Benefit

I have all my products with Discovery and have always trusted them to provide clear and transparent benefits. However, I’m disappointed with how they handled my Home Network Benefit rewards.

I made qualifying transactions using my physical card, expecting to receive the 5% cashback as stated in the benefit terms. When I first contacted the call center, I was told that the rewards would be allocated at the end of the month. However, when I followed up again, I was informed that I did not qualify because I used my transaction account instead of a credit card. Nowhere in the benefit terms does it specify that only credit card transactions are eligible—it simply states: "Transactions with your physical card earn at a rate of 5%."

It’s frustrating to follow the stated terms, only to be told something different later. As a loyal customer with all my products at Discovery, I expected better clarity and consistency. I hope Discovery Bank resolves this issue and ensures fair treatment for affected customers.