CB
Cathy B

1 reviews | Active since Aug 2012

14 May 2024, 23:04

Disappointed to my core

To open a transmission account according to adverti*****ts should take less than 5 minutes.

Oh no not for me a week and a half.

They confirmed on Thursday that all documents are received and I have to wait 24 to 48 working hours for the account to be active.

Now 22h55 I phoned to confirm what's happening just to be informed that they cannot verify me due to wrong email address.

Every call you make they say someone will phone you takes a day if you are lucky. You have to tell the same story to 10 different people on 1 day.

This is the most annoying and irritating experience I have ever had.

I wish they can just stop spreading misleading adverti*****ts.

I have never been so disappointed in my life as if they are doing me a favor.

0
Replies (1)
Discovery Bank
Discovery Bank's reply17 May 2024, 11:46
Official
Dear Cathy

We deeply apologize for this experience. Your case is currently with the relevant teams and has been escalated to try and get the issue sorted out as soon as possible. 

We will update you as we get more feedback on the case.

Kind regards 
Tyrone