1 reviews | Active since Nov 2014
Disappointed NEW Customer
I recently contacted Discovery Vitality to enquire about the New Partner Checkers that you can earn up to 75% on Healthy Food. I was informed by the Consultant that I just need to have a Discovery bank account in order to qualify. I then contacted Discovery bank to open a bank account and was informed that I could open "ANY" bank account so I chose the cheepest option. When making inquiries this morning about why my Healthy Food percentage was reflecting at a Lower rate, I was then informed that I needed to open a Purple Bank account in order to qualify for the 75%. I also received a call back stating that the banker misinformed me. I find this to be very misleading and devious. How many other Customers are being misinformed "Just to get them to open a bank account". I was on the phone with Discovery Vitality and the Discovery Bank on a conference call to get assistance but the call cut off. NO ONE has called me back. Is that the service New Discovery Bank Customers should expect? I'm totally disappointed in the overall service received thus far.
This is not great to hear.
I apologize for the inconvenience caused. This is not the service we strive to provide to our clients.
Please note, the Bank portion of your discount depends on your Vitality Money status, qualifying spend and type of account you have. This is not set in stone as it could vary depending on those 3 factors mentioned above.
For the Vitality portion you would need to speak to Vitality directly for more information on how you can boost your rewards.
Please visit our website: https://www.discovery.co.za/bank/accounts as it will provide more information on the accounts we offer as well as information on Vitality Money. You are also welcome to make use of a tool that we have that shows you your potential rewards you can get with the different types of accounts. Please see link for tool: https://www.discovery.co.za/marketing/shared-value-stack/
If you have any further questions or concerns, please do not hesitate to contact us on our toll-free number ***and we will be more than happy to assist you further. We are open 24/7.
Thank you,
Yuvna
This is not great to hear.
I apologize for the inconvenience caused. This is not the service we strive to provide to our clients.
Please note, the Bank portion of your discount depends on your Vitality Money status, qualifying spend and type of account you have. This is not set in stone as it could vary depending on those 3 factors mentioned above.
For the Vitality portion you would need to speak to Vitality directly for more information on how you can boost your rewards.
Please visit our website: https://www.discovery.co.za/bank/accounts as it will provide more information on the accounts we offer as well as information on Vitality Money. You are also welcome to make use of a tool that we have that shows you your potential rewards you can get with the different types of accounts. Please see link for tool: https://www.discovery.co.za/marketing/shared-value-stack/
If you have any further questions or concerns, please do not hesitate to contact us on our toll-free number ***and we will be more than happy to assist you further. We are open 24/7.
Thank you,
Yuvna