Disappointed is an understatement!

I am bitterly disappointed with Discovery Bank. I have been a Discovery banker for +-2 months now and cannot seem to get the right assistance! A month ago, I logged a recall on 2 payments made into my Mothers closed account. The payments made to her closed account were never reversed back into my Discovery account, and instead, disappeared into the abyss. Since logging this recall, I have followed up at least 4 times to get an update on the progress. The first 2 times I contacted, I was told that I will need to wait 7 - 14 days to receive my funds back. The 3rd time I called, I was told that its actually a 30 day wait. After patiently waiting for 30 days to pass, I called in and was told that actually their is nothing that Discovery can do to assist me and that I need to go directly to my Mothers bank and ask them to pay me back. Take note that I had done that before logging the recall, when my Mothers bank told me that the funds are not with them. I am so disappointed with the service and the fact that I have to constantly follow up and then get told that MY BANK cannot do anything for me! Why I am banking with you then!! Keep in mind, I am a loyal Discovery client and that ALL my investments, medical aid, insurance policies, etc. are with you and this is the level of service I get!!