Disappointed is an understatement

I did not know that switching of debit order would be such a pain. 1. The initial form was sent on the 11th September, on the 12 I realised the form I had sent was not signed and signed it to resubmit. 2. I kept getting emails stating that the form was not signed. I called in and the consultant I spoke to confirmed that the form was indeed signed and received. She also did mention that the issue will be escalated and resolved as quick as possible as we were already approaching the 3rd/ 4th week. 3. To my surprise I kept receiving the same email stating the form was not signed, I then sent an email to the complaints department which was not helpful at all. 4. I then called to cancel the debit order switch as I didn’t want issues as the target date was approaching and got a *** 5. Today I get another email stating that the form sent was not signed. Why are we even still here cause I asked for this damn thing to be cancelled.

I wasted my time, my energy and money on trying to resolve this, at this point why would I even want Discovery to be my main bank when it has numerously proven to me that I will always get a terrible service. I beyond disappointed and actually annoyed. What a waste!!!!!

I did call again today and got this ***