KM
Kgopotso M
1 reviews | Active since Jan 2024
04 Jan 2024, 10:44
Disappointed in Discovery bank
I opened my account in August. After receiving my bank card, I tried to activate my account by sending different proof of addresses but til now it has been rejected but I get billed monthly account fees for an account I don’t even use. I’ve tried countless times to call and close the account but could not be assisted and the monthly fees keep accumulating. I’m so frustrated and disappointed.
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Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
04 Jan 2024, 13:06Hi Kgopotso
Thanks for reaching out us.
Please ensure that the proof of address that you upload matches the address that you have captured on the bank app.
Kind regards
Nkhensani
Thanks for reaching out us.
Please ensure that the proof of address that you upload matches the address that you have captured on the bank app.
Kind regards
Nkhensani
Discovery Bank's reply04 Jan 2024, 13:06
Official
Hi Kgopotso
Thanks for reaching out us.
Please ensure that the proof of address that you upload matches the address that you have captured on the bank app.
Kind regards
Nkhensani
Thanks for reaching out us.
Please ensure that the proof of address that you upload matches the address that you have captured on the bank app.
Kind regards
Nkhensani
KM
Kgopotso M's updateReviewer Update
04 Jan 2024, 13:10I have countless times and even called in to iron out everything but to this day I haven’t been assisted and continue to be charged a monthly fee for an account I do not use. This is very unfair and exploitation to say the least. You may go into my profile and listen to the telephonic conversations I’ve had with your agents but to this day, I haven’t been I assisted and unfortunately I will not pay money for an account I do not use.
KM
Kgopotso M's update04 Jan 2024, 13:10
Reviewer Update
I have countless times and even called in to iron out everything but to this day I haven’t been assisted and continue to be charged a monthly fee for an account I do not use. This is very unfair and exploitation to say the least. You may go into my profile and listen to the telephonic conversations I’ve had with your agents but to this day, I haven’t been I assisted and unfortunately I will not pay money for an account I do not use.