dK
derek K
1 reviews | Active since Dec 2012
10 Dec 2021, 06:57
DISAPPOINTED IN DISCOVERY BANK!!
What a cheek Discovery! I have emailed their customer service email, only to get a response ' we dont reply to emails; you must call us'! At OUR EXPENSE, THE CUSTOMER MUST CALL DISCOVERY?!!!
WELL I THINK I WILL CANCEL MY DISCOVERY CREDIT CARD, AND TAKE OUT ANOTHER WITH A BANK THAT ANSWERS THEIR CUSTOMERS VIA EMAIL!!
DISCOVERY, PLEASE CANCEL MY ACCOUNT!
ONE MORE REASON, YOU HAVE BEEN CHARGING ME FOR A SECONDARY CARD FOR YEARS, THAT I DO NOT HAVE!
DEREK KRUMMECK
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Replies (1)
Discovery Bank's replyOfficial
10 Dec 2021, 08:33Good morning Derek
Thanks for reaching out.
I completely understand your frustration but I would love to assist you.
I have logged the closure request and the Closure Department will be in contact with you.
Case number - ***.
Please note you have a Discovery Miles balance of 22 525 which will have to be used before the account is closed.
You can choose if you'd like to spend or monetize the Discovery Miles which can be done on the Discovery Bank app.
Thanks for reaching out.
I completely understand your frustration but I would love to assist you.
I have logged the closure request and the Closure Department will be in contact with you.
Case number - ***.
Please note you have a Discovery Miles balance of 22 525 which will have to be used before the account is closed.
You can choose if you'd like to spend or monetize the Discovery Miles which can be done on the Discovery Bank app.
Discovery Bank's reply10 Dec 2021, 08:33
Official
Good morning Derek
Thanks for reaching out.
I completely understand your frustration but I would love to assist you.
I have logged the closure request and the Closure Department will be in contact with you.
Case number - ***.
Please note you have a Discovery Miles balance of 22 525 which will have to be used before the account is closed.
You can choose if you'd like to spend or monetize the Discovery Miles which can be done on the Discovery Bank app.
Thanks for reaching out.
I completely understand your frustration but I would love to assist you.
I have logged the closure request and the Closure Department will be in contact with you.
Case number - ***.
Please note you have a Discovery Miles balance of 22 525 which will have to be used before the account is closed.
You can choose if you'd like to spend or monetize the Discovery Miles which can be done on the Discovery Bank app.