Disappointed in Discovery

Off the bat, I always speak highly of Discovery and promote your services, especially Vitality.

I've been having issues for 5 weeks, and with every email I get asked something that I've already sent through. I received my card a week and a half ago, and I've been phoning your customer service centre frequently. I was advised to send another proof of residence document which I've sent previously(as well as upon receiving my card). The person advising me to resend the document gave me the wrong email address. I phoned again today and was advised to resend my document once again.

I've been patient for 5 weeks, and I don't complain easily. But you're costumer service has been appalling compared to the wonderful services you provide. I've honestly been considering just getting a credit card with my bank.

You can be a bit more specific about the documents necessary. Also, keep your applicants' documents on file so you don't keep asking for the same documents. The cardsales@discovery mailing address always sees a person as a new applicant, where that might not be the case.

Regards