Disappointed

I am terribly disappointed in Discovery. I have always been a fan and have always raved about their service.

1. I called last Friday to increase my Credit Limit, I shortly received the form, completed it and sent it back promptly to the consultant. I was told it would take 3 working days to receive feedback. I have heard nothing

2. I have called in to change my email address and to receive OTP's to my phone instead of over email more times than I can count. I have both called and emailed. I called last friday. I was assured that everything would be updated. I still have my email address that was invalid for almost five years now and OTP's still only get sent to this email address.

I am beyond frustrated!